Pitcher Partners 2020 legal survey

By admin - February 26, 2020

Pitcher Partners recently conducted its sixth annual survey of legal firms and partners in Australia and New Zealand

The survey is designed to identify key trends, risks and challenges in the legal sector, and analyse how these factors impact culture, reputation and profitability.

The purpose of the survey is to assist those in the legal sector to make evidence-based decisions when it comes to their strategy, practices and processes.

Survey highlights

This year’s survey revealed a gap between expectations and reality – specifically, as they relate to legal firm partners and the wider firm. Key findings included:

  • STATE OF THE MARKET: It’s long been acknowledged that a culture of long hours and fast turnarounds in the legal sector has come at the expense of work-life balance. But work-life balance, workplace culture and conditions have been in the spotlight in Australia recently, particularly when it comes to workload pressures for junior lawyers. Read more
  • CULTURE: A firm’s culture plays an important role in the success of a legal practice, however, only 43% of firms actively review cultural issues on a regular basis. Further, 54% of firms believe that the main driver for culture within a firm is the current partner group. Read more
  • TECHNOLOGY: This year’s survey revealed a jump in the number of firms using technology to improve operations, with an increasing number of legal firms formally tracking referrals, financial performance, customer experience and productivity. Read more
  • FINANCIAL MANAGEMENT: Findings reveal legal firms are experiencing increasing pressure on fees and profit due to global market conditions, growing professional indemnity costs and increased regulation and technology issues including cybersecurity. Read more
  • PEOPLE, REMUNERATION AND RETENTION: this year’s survey sought views on a range of factors including equity and retention, remuneration, gender and more, revealing rising risks for firms. Read more
  • STRUCTURE AND GOVERNANCE: Compliance obligations of legal firms continue to increase with the structure and governance of practices becoming more important. Taxation and stamp duty consequences remain the main impediment to changing existing structures, with findings showing new firms favoured a corporate model from the outset. Read more

To download the full report, click here.

Contact our experts

Other articles


Top of Page


Rob Southwell

Rob Southwell's picture


Managing Partner and Partner – Private Business and Family Advisory

> View profile

Leon Mok

Leon Mok's picture


Managing Director

> View profile

Brendan Britten

Brendan Britten's picture


Managing Partner and Executive Director/Partner- Business Advisory and Assurance

> View profile

Nigel Fischer

Nigel Fischer's picture


Managing Partner - Private Business and Family Advisory

> View profile

Michael Minter

Michael Minter's picture


Managing Partner

> View profile

Ben Brazier

Ben Brazier's picture


Managing Principal

> View profile

Partnership fraud


Paperwork and independent advice saves partnerships from fraud

Discover more

Kia Ora Horse Stud


Pitcher Partners fills a Financial Manager gap to keep the business on track

Discover more

Fuel Injection Company Administration


A fuel injection company began life as an Australian public company before being acquired by a UK publicly listed company while in the research and development stage of a “green...

Discover more

@PitcherPartner REMINDER | Now, more than ever, we need to be checking in on one another. Tomorrow is Day and we want to r… https://t.co/UnjL3Wv1Sm